FAQ

What is ddsWebLink?

ddsWebLink is a Web-based clinical case management tool designed to facilitate communications and strenghten relationships among dental professionals. The system links dentists, specialists and dental laboratory personnel together in a virtual team environment that supports real-time case planning and ongoing collaboration. Online patient collaboration folders provide a consistent means of coordinating multidisciplinary patient cases by consolidating the individual work efforts of referral and laboratory partners into a single, centralized workspace. ddsWebLink provides a thorough and documented history of collaborative patient care from start to finish and allows users to access archived case files for a timeframe of seven years upon the completion of treatment.

Who uses ddsWebLink?

ddsWebLink was created to meet the collective needs of the entire dental care team. It is used by dentists, specialists and dental laboratory personnel, including auxiliary staff members and administrative employees, to expedite communications and increase efficiency among care providers. By consolidating the various methods of correspondence used throughout the comprehensive treatment process, information is relayed to and from referral partners accurately and with a high degree of predictability.

What are the benefits of ddsWebLink?

ddsWebLink is accessible anytime, from anywhere and can be seamlessly integrated into your dental practice or laboratory without making costly changes to the way you currently do business. It’s easy-to-use and operates in conjunction with your existing paper-based or electronic clinical and business management systems. Because ddsWebLink is Web-based, there is no hardware to purchase and no software to install. In fact, all you need is a computer with a connection to the Internet to be up and running in just a few short minutes!

How is ddsWebLink different from its competitors?

While others are just beginning to enter the market, ddsWebLink has been tried and tested by real users since 2007. And in 2010 we're paving the way to truly seamless collaboration with the release of our expanded APIs and integrations with several of the leading practice and laboratory management software vendors. While our Web portal continues to offer care team members an easy, cost-effective way to communicate, our goal is to become as integrated into our customer's workflow as possible. 

Dental professionals recognize that moving from paper or even email to a Web-based clinical case management tool such as ddsWebLink comes with an abundance of advantages: time and cost savings, HIPAA compliance, streamlined workflow and enhanced patient satisfaction.  Call us today for more information. A ddsWebLink representative would be delighted to take you on a guided tour of the system so you can see firsthand how ddsWebLink facilitates interdisciplinary care, fosters teamwork and helps to enhance the outcome of patient care.

Does ddsWebLink comply with HIPAA regulations?

ddsWebLink is committed to helping our customers comply with privacy and security regulations set forth in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and we are proud to meet, and in many cases exceed, HIPAA security standards requirements. Our methods of controlled user access, 128-bit SSL data encryption, documented activity logs, automatic time-out features and the use of secure, dedicated servers are just a few of the many ways we protect the integrity of your patients’ health-related information shared and stored on our system.

Do I have to install or download any software to use ddsWebLink?

No. ddsWebLink is an Internet-based application that does not require you to install or download any software onto your computer system.

What are the system requirements to optimally use ddsWebLink?

The following systems are recommended:

  • Windows XP or newer
  • Mac OS 10
  • Linux

The following browsers are recommended:

  • Internet Explorer 6 or 7
  • Firefox
  • Safari
  • Camino 

Can I use ddsWebLink when I’m away from the office?

Yes. The ddsWebLink system is accessible using any computer with a connection to the Internet. You can work from the office, from home or even when you’re out of town.

How much does ddsWebLink cost?

ddsWebLink offers individual and referral group pricing plans for the flexibility and convenience of our customers. For more information on pricing, please visit our pricing page.

Can I trial ddsWebLink prior to purchasing a subscription?

Yes. From our Home page click "Sign Up Now" and select the Create a Trial Account option. This allows you to test drive the system free of charge and without entering a credit card. A trial account allows you to send or recieve 10 free cases. Once you attempt to send or receive an 11th case you will be required to convert your account to a paid subscription.

Is training available?

Although ddsWebLink is very intuitive and easy to use, we do provide Web-based training for all of our customers.  Additionally, we offer onsite advanced system training and referral-based communications seminars for an additional fee.  Contact us for more information.

Are my credit card and other personal information safe?

Yes. We have security features and precautions in place similar to those used by banks, credit unions and other financial institutions that provide online services or restricted access to customer accounts. You should treat your ddsWebLink account in the same way you do other sensitive accounts and information whether paper-based or electronic. Do not give out your username or pass code and refrain from providing others with access to your account. We cannot be responsible for lost or misplaced usernames or pass codes. Please report any problems with your account to us immediately.

Is there any way to subscribe to ddsWebLink without using a credit card?

No. ddsWebLink requires that all accounts be paid by credit card using our automatic monthly subscription service.

Can I import data from other programs into ddsWebLink?

Yes. If you are using a software application that has been integrated with ddsWebLink, you may import data from that program directly into ddsWebLink. Please contact us at 1-800-664-9011 to learn more about our current and future integration partners - and keep an eye out for our Partners Page to be posted shortly.  In the meantime, you can take advantage of popular (and free!) data capture programs such as Easy Capture http://www.xydownload.com/easycapture/ to quickly and easily upload information such as treatment plans, perio charts and other data directly from your practice or laboratory management program directly to the system.  

Can I export data out of the ddsWebLink system into another software application?

Yes. If you are using a software application with whom ddsWebLink has developed an integration path, you will be able to export data from ddsWebLink into that system. Contact us at 1-800-664-9011 for a list of vendor partners and stay tuned for our Partners Page that will be posted shortly.  Additionally, by using PDF conversion software, all pages that are optimized for print in the ddsWebLink system can be printed and therefore saved as PDF files to your desktop or other software applications. There are several freeware PDF conversion programs available such as pdf995 which can be downloaded here, or official Adobe PDF conversion software can be purchased from Adobe directly.

How do I subscribe?

To establish a new account, click on the Home page and select Sign Up Now. Should you have questions, comments or need additional information, contact us via email at info@ddsWebLink.com or call customer support at 800-664-9011.

How can I let my colleagues know about ddsWebLink?

Telling your colleagues about ddsWebLink is easy! The quickest way to let them know about this unique collaboration tool for dentists, dental specialists and laboratory professionals is to click on the Tell a Colleague button located on the Home page of our website. This allows you to send your colleague a link to our website along with a personalized message.  Additionally, once you become a subscriber you may use our Guest Access feature to send patient referrals or laboratory prescriptions to your network referral partners along with an invitation to join ddsWebLink.

Have a question? Please email us at info@ddsweblink.com