FAQ

What is ddsWebLink?

ddsWebLink is a Web-based clinical case management tool designed to facilitate communications and strenghten relationships among dental professionals. The system links dentists, specialists and dental laboratory personnel together in a virtual team environment that supports real-time case planning and ongoing collaboration. Online patient collaboration folders provide a consistent means of coordinating multidisciplinary patient cases by consolidating the individual work efforts of referral and laboratory partners into a single, centralized workspace. ddsWebLink provides a thorough and documented history of collaborative patient care from start to finish and allows users to access archived case files for a timeframe of seven years upon the completion of treatment.

Who uses ddsWebLink?

ddsWebLink was created to meet the collective needs of the entire dental care team. It is used by dentists, specialists and dental laboratory personnel, including auxiliary staff members and administrative employees, to expedite communications and increase efficiency among care providers. By consolidating the various methods of correspondence used throughout the comprehensive treatment process, information is relayed to and from referral partners accurately and with a high degree of predictability.

What are the benefits of ddsWebLink?

ddsWebLink is accessible anytime, from anywhere and can be seamlessly integrated into your dental practice or laboratory without making costly changes to the way you currently do business. It’s easy-to-use and operates in conjunction with your existing paper-based or electronic clinical and business management systems. Because ddsWebLink is Web-based, there is no hardware to purchase and no software to install. In fact, all you need is a computer with a connection to the Internet to be up and running in just a few short minutes!

How is ddsWebLink different from its competitors?

Because a comprehensive solution such as ddsWebLink has not existed until now, ddsWebLink has no direct competitors. ddsWebLink is the only Web-based clinical case management tool in dentistry that allows users to track, monitor and manage referral and laboratory cases in the same place, at the same time from start to finish.

Does ddsWebLink comply with HIPAA regulations?

ddsWebLink is committed to helping our customers comply with privacy and security regulations set forth in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and we are proud to meet, and in many cases exceed, HIPAA security standards requirements. Our methods of controlled user access, 128-bit SSL data encryption, documented activity logs, automatic time-out features and the use of secure, dedicated servers are just a few of the many ways we protect the integrity of your patients’ health-related information shared and stored on our system.

Do I have to install or download any software to use ddsWebLink?

No. ddsWebLink is an Internet-based application that does not require you to install or download any software onto your computer system.

What are the system requirements to optimally use ddsWebLink?

The following systems are recommended:

  • Windows XP or newer
  • Mac OS 10
  • Linux

The following browsers are recommended:

  • Internet Explorer 6 or 7
  • Firefox
  • Safari
  • Camino 

Can I use ddsWebLink when I’m away from the office?

Yes. The ddsWebLink system is accessible using any computer with a connection to the Internet. You can work from the office, from home or even when you’re out of town.

How much does ddsWebLink cost?

ddsWebLink offers individual and referral group pricing plans for the flexibility and convenience of our customers. For more information on pricing, please visit our pricing page.

Is training available?

Although ddsWebLink is very intuitive and easy to use, we do provide Web-based training for all of our customers.  Additionally, we offer onsite advanced system training and referral-based communications seminars for an additional fee.  Contact us for more information.

Can I try ddsWebLink free of charge?

You may receive a limited number of incoming patient referrals or dental laboratory case prescriptions without purchasing a subscription to ddsWebLink.  If however, you would like to continue experiencing the robust functionality of the system including case tracking, alerts and reminders, file sharing and more, you must ultimately become a paid subscriber.

What Is “Guest Access”?

A ddsWebLink subscriber can send a patient referral or laboratory case to a non-member via a dynamically generated email containing a link to the case that the subscriber would like to share. The non-member dental practitioner or laboratory technician will utilize the unique ID to log into the system with “Guest Access" to view and manage the case that has been sent to them from the ddsWebLink subscriber.

Are my credit card and other personal information safe?

Yes. We have security features and precautions in place similar to those used by banks, credit unions and other financial institutions that provide online services or restricted access to customer accounts. You should treat your ddsWebLink account in the same way you do other sensitive accounts and information whether paper-based or electronic. Do not give out your username or pass code and refrain from providing others with access to your account. We cannot be responsible for lost or misplaced usernames or pass codes. Please report any problems with your account to us immediately.

Is there any way to subscribe to ddsWebLink without using a credit card?

No. ddsWebLink requires that all accounts be paid by credit card using our automatic monthly subscription service.

Can I import data from other programs into ddsWebLink?

Data cannot be imported into the system at this time.  However, you can take advantage of popular (and free!) data capture programs such as Easy Capture http://www.xydownload.com/easycapture/ to quickly and easily upload information such as treatment plans, perio charts and other data directly from your practice or laboratory management program directly to the system.  

Can I export data out of the ddsWebLink system into my business management software or to my desktop as a file?

The ddsWebLink system currently does not currently have the ability to export data into your practice or laboratory management software. However, by using PDF conversion software, all pages that are optimized for print in the ddsWebLink system can be printed and therefore saved as PDF files to your desktop. There are several freeware PDF conversion programs available such as pdf995 which can be downloaded here, or official Adobe PDF conversion software can be purchased from Adobe directly.

How do I subscribe?

To establish a new account, click on the Home page and select Sign Up Now. Should you have questions, comments or need additional information, contact us via email at info@ddsWebLink.com or call customer support at 800-664-9011.

How can I let my colleagues know about ddsWebLink?

Telling your colleagues about ddsWebLink is easy! The quickest way to let them know about this unique collaboration tool for dentists, dental specialists and laboratory professionals is to click on the Tell a Colleague button located on the Home page of our website. This allows you to send your colleague a link to our website along with a personalized message.  Additionally, once you become a subscriber you may use our Guest Access feature to send patient referrals or laboratory prescriptions to your network referral partners along with an invitation to join ddsWebLink.

Have a question? Please email us at info@ddsweblink.com